Mission Statement:

OnlineSCUBA.com will seek out and provide quality products for the best possible price without sacrificing customer service, satisfaction or credibility. Our commitment to you, our customer, is to provide knowledgeable service, prompt processing and a sincere appreciation of your business.

Don't take our word for it though, listen to what our customers have to say!

Have you shopped with OnlineScuba? Share Your Experience!

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It was great! Thank you for the great service! I am a happy customer and I have already referred you to others.
Keith L
Port Charlotte, FL, USA

Thanks for following up! The part worked perfectly. Your team was amazing, from the knowledge to knowing what I was talking about, the purchase of the right part, and the return process of the wrong part... everything was seamless! Thanks so much! Thank you
Ivan R.
Miami, FL, USA

Yes, it came on time and it’s perfect. Thank you so much. It is exactly what I was after.
Brion S
Amsterdam, TX, USA

Dear Bill, Sierra and Lana, Wanted to thank you once again for your effort replacing my leaking Tilos mask! I’ve been using the replacement mask several times a week since I got it and it’s great! No leaks! I’m very happy! I want you to know that as I talk to anyone else I meet (and my own family possibly soon) who needs masks/snorkels, I will definitely recommend Online Scuba. Thank you very much again for your help. Howard G.
Howard
Los Angeles, CA, USA

The order arrived. So far it is a great watch/computer. The service and professionalism from your store was excellent and I will be telling others. Thanks again! -George
George B
POCATELLO, ID

Yes it is exactly what I needed. Great service and fast shipping too. Already have you in my settings for scuba gear. Thanks again
Earl W.
NJ, USA

Hi, and thanks for reaching out. The order did come! I’m happy with the product. Thank you very much, Rebecca.
Rebecca G
WAIALUA, HI, USA

Your customer service is exceptional...our last order of a light you went out of your way to get one that was in stock and shipped it to my Mom's house. We will buy all of our scuba equipment from you when possible. Thank you!
Sharon
Middlebury, CT, USA

Diving for fun. I'm aiming to try a different country one or twice a year. So far, only the Philippines. I'm going to try and do individuals Indonesia next spring, the Tanzania Zanzibar and mafia island next fall if I can.
Freddy
Houston, Texas, USA

Yes, everything arrived as scheduled. Thank you again for you attentive service and willingness to satisfy my needs. Thank You, John
John
Panama Ctiy, FL, USA

Oh yes it did and thanks for the follow up. I have 2 brand new tanks, I wanna do nitrox so they have been inspected and oxygen cleaned. You can't get pre mix nitrox around here! So now I bring in the manifold for inspection and assembly. I have an excellent experienced mentor guiding me! It's taking some time ,but it will be a good setup. My mentor is Mark Stitler Jr at Scubaventure in Reading pa. Thanks Bill and Good Diving to you and your people.
Layne
Reading, PA, USA

No issues. It worked perfectly and I’m happy with the product and service. I was teaching a class, so I needed a replacement quickly.
Robert W
Del Rio, Texas, USA

Thanks Bill. I am having a blast. The gear I got from you all worked out perfectly.
Derrick
Honolulu, Hawaii, USA

Guys you’re amazing!!! Sierra I’m your number one fan! Thank you for going above and beyond to make this happen. You’re all second to none!!! At this pace I’ll be broke but happy 😂. Omar
Omar
St. Augustine , FL, USA

Everything arrived as it should and you guys have great customer service. Thank you very much.
Phillip
Columbus, GA, USA

Yes. Everything is great Thanks to your team for all their help. Sent from my iPhone. Steven
Steven
Berkeley , CA

Thank you so much! I love the extra length on the shoulder straps. Sincerely Gina
Gina
Long Beach, California

Bill and his staff went out of their way to get my new shearwater tern watch to me. Super happy with the purchased. 5 stars ratings!!!
victor r
PEMBROKE PINES, FL, US

Thank you for all your help with this order. Yall are amazing .I am and will continue to tell everyone about your website. Sincerely Eric WIlliams
Eric
OGLESBY, TX, USA

Hi Bill Yes, I did received the all the goods a week ago. Very satisfied, will most certainly buy from you shop again! Happy Easter Cheers Morgan
Morgan
WILLIAMSVILLE, NY

Every thing arrived Thank you for your prompt shipment. Trying it out this weekend.
Philip
MOREHEAD, KENTUCKY, USA

Sierra - we made it to Egypt and we appreciate your help with this dive knife replacement. We've been diving already yesterday, and I want you to know that you helped us replace the product and provided excellent service. will be using your company through Amazon again because of your resolution on this order - thank you again!
Nola
LAKE STEVENS, WA , United States

Thank you for your great customer service- unfortunately this mask, unlike the same mode of 5 years ago, did not fit. Please note that I meant t give you 5 starts on everything and gave a great reveiw- but somehow the last category only had 2 stars- I am going to try and fix that but if I can't sorry- it was not my intent.
Martin
Delray Beach, Florida, United States

I've made 2 orders and received great service both times. The first time the Suit I ordered didn't fit and honestly it was my fault, I had measured incorrectly, but I called and they provided me a label to return and walked me through how to properly measure and waited on the phone while I did it and resent me my suit right away. 2nd order there was an issue with the bcd manufacturer shipping to them in time as they were moving from the West Coast to the East Coast. They knew I had a dive planned and worked with me to find the BCD I had ordered and expedited the shipping (at no cost to me) to make sure I get it in time. Great Dive Shop who deserves the business.
Jim
Pearl RIver, LA, USA

Greetings! I just wanted to let you know that our order did arrive as expected, and we especially appreciate the efforts of Sierra in Customer Service for updating the order and getting it shipped out in a timely manner. Thanks also for the extra mask straps and snorkel clips that were provided free of charge. It was a pleasure doing business with your company, and if we're in need of snorkeling/diving gear in the future we will certainly shop with you again!
Paul
West Milford, New Jersey, USA

Hi Bill: Indeed it all did. I was nervous about the fins as they are massive, so i did a bonsai order from amazon of some size large versions and they barely fit my barefeet only. So xl and water sneaks it will be. We just landed in belize today and are headed out to San Pedro for the holidays. I'll be putting everything through a thorough test in Neptune's playground over the next 9 days. Been mostly above the waves for the last 30 years, but getting back into it eagerly! So the kit will grow slowly but surely. Very pleased to have found your place. And thanks for checking in. Merry Christmas to all of you! Patrick
Patrionli
Newport News, Virginia, USA

I have recd the ordered hot bento. I was credited for the first by Amazon. I am very happy with the product. Thank you for the quick response and Itami g time to check on your customers. It does not go unnoticed. Thanks again. Happy Holidays and diving!
Jean
Milton, DE, USA

Hey Bill, thanks for following up. Everything is great - as it has been every time you have helped me out! :-)
Kenneth
Belleville, Il, USA

I did, thank you! I am currently wearing it under a drysuit while swimming with whales in the arctic circle. It’s been great! Sent from my iPhone
Brooke
Seattle, Wa, USA

This company has fantastic customer service. First I was notified that they are out of stock on my item and when I needed the product by. I gave them my travel date, which was 11 days away. The store contacted the supplier. Once they were told there was not a guarantee that the supplier could get it in time I was contacted and offered a full refund. This rarely happens these days. Most retailers would not care to spend this much time on a small order (under $20). You have earned a new customer for life.
Wes Knight
Lake Placid, Fl, United States

You guys are the best. I received my mystery box and it did not disappoint me at all. I would say it made my day. masks and fins and snorkels and boots. along with viz supplies. I have a smile that you can see for miles. Thank you . I will not hesitate to order this again.
Noel
Las Vegas, Nevada, United States

Hello! The mask arrived, and I swear my vision is better with this amazing mask than with my glasses!!!! I can't thank you enough enough for your amazing customer service & the optometrist for their mad skills! I do have a couple of maintenance questions: 1. Do I need to pre treat for anti fog as I would a regular non prescription mask ie scrub with toothpaste to remove any residual silicone from manufacture? 2. Are there any special cleaning dos and don't so as not to damage the prescriptive lenses? Again, I can't thank you enough for the amazing mask and online shopping experience! I can't wait to get underwater & see with actual clarity for the first time! Thanks! Jane
Jane
Seebrook, Texas, USA

I just wanted to let you know that I received my scuba mask with the prescription lenses and I am very pleased. I want to thank Lana in particular for being so patient with me now I'm really looking forward to the Great Barrier Reef in Australia in August!!! Richard
Richard
Greenwood, MS, USA

I am cruise director on one of the top liveaboards in Indonesia. Ordering and returning gear online is therefore very difficult and complicated. This led me along a series of mixups involving another online retailer. I mistakenly retuned a faulty computer to OnlineScuba rather than the other company. The staff could have just returned the computer to the other retailer and been easily done with the matter. Instead they went way beyond and actually processed the exchange and return of the computer for me, a lengthy and complicated process. I just want to thank you again for your help, persistence and determination. You really went above and beyond and I am very grateful. I have bookmarked your site so it is one of the first I turn to for my future purchases. ----------------------------------------------------------------------------- OnlineScuba" Hey Joshua, I have run dive operations in the past and knew that you were very busy. Being out of country does multiply that by allot so we just wated to get you taken care of as easily as possible. Glad you are taken care of and appreciate your kind words. Instructor Bill
Joshua Alpert
At Sea, Indonesia

You have been GREAT!!! The dive computer, BCD, regulator, et.al. worked perfectly in Cozumel. Looking forward to the next trip. AFTER the camera/torch arrives.
Moises
Pensacola, Florida, United States

Thanks for checking. It did arrive and fits my student well, thank you! One more for the collection :)
Scott
Riverview, Florida, USA

Hello Sierra & OnlineSCUBA team - I received my new mask with the +1.00 lenses installed. Looks good. Can't wait to try it out during my upcoming trip. We leave in two days!! Thanks, -Joe
Joe
Gulfport, MS, USA

Yes. I’m happy. I “upgraded” these when my old fins wore out and was not happy. Really glad you still carry these fins that fit me perfectly. Thanks, Cinda
Cinda
Port Charles, LA, USA

Bill, the order arrived and filled the requirements. Thanks for getting it out. As I build my business, it is important for me develop good sources of various equipment and relationships. Thanks for following up. Michael PADI OWSI 35694
Michael
COLMESNEIL, TEXAS, USA

Thank you, Yes, it has arrived and I love it!! Thank you so much for your close-out sale! You save me over $200 for this wetsuit
Rebecca
KAILUA KONA, Hawaii, USA

Bill The box was fun. The fins are small but will send them off to Guam where they can use it on the 2023 Operation Christmas Drop. They'll get to someone who can put them to use on the small islands and atolls that the project provies items to each year. We lived out there for three years and I got to dive in some great places that most will never see. Pne was Tobi is an island in the Palauan state of Hatohobei. With a population of about 30 they got a drop each year Best wishes for a great 2023. Kirk
Kirk
Guam, Guam, USA

Who would of guessed that you folks had Taylormade drain weep covers!! I have 12 now and just waiting for it to stop snowing to install them! Thank you so much! Captain Brian
Captain Brian
Boca Raton, Florida, USA

Great Service! No shipping fee and they went the extra mile and shipped express to Hawaii! Mahalo!
Lorelei
Kona, Hawaii, USA

Sierra, You did good. You got my product out in time for me to get on the boat. I ordered late on Tuesday, paid for three-day delivery, and it arrived today, Thursday. Thank you for your hustle. You're able to get the shipment out even though I called quite late.
Leland
Austin, Texas, USA

Hey Bill, Yes the order arrived and works well. I ordered the magnifiers to replace a yellowed one in a Suunto Mosquito and it works better Than the original. Thanks Jason
Jason
Concord, North Carolina, USA

The product arrived on time and was in original packaging. Great service! Thanks!
Aaron
Chantilly, VA, USA

Yes, it did arrive and thank you for the follow up. We were very pleased with the thorough work and the complete report on the work that was completed. Thanks again! Jim and Lori
Lori
TWO HARBORS, MN, USA

Thanks Sierra, it arrived safely and I’m using it to mount my dry suit bottle to my CCR. Eric
Eric
Locust Grove, GA, United States

Good morning, I apologize for taking so long to get back to you. YES everything in my order was PERFECT! I truly appreciate your team, everyone who I spoke with and emailed were fantastic to deal with. I received everything faster than I would have if I had ordered it from our own shop. Thank you all so much for everything.
Matt
Hilo, Hawaii, USA

I just wanted to drop a line and say that when I spoke with your representative Layna today on the phone about a problem with my order that she was very helpful and sounded genuinely concerned and that was very much appreciated. Hopefully this situation can be resolved quickly. I would also like to thank you for making it easy for service members to shop on your site! Thanks again Kevin
Kevin
South Dennis, MA, USA