Mission Statement:

OnlineSCUBA.com will seek out and provide quality products for the best possible price without sacrificing customer service, satisfaction or credibility. Our commitment to our customers and potential customers is to provide knowledgeable service, prompt processing along with a sincere appreciation of your business.

Don't take our word for it though, listen to what our customers have to say:

Jackie, my masks arrived today. It only took 3 days!! Your efforts are much appreciated and your boss should be aware of your excellent attention to customer service. I would give him this email and ask for a raise!!
Dr. Mark - Doha, Qatar

If possible, could your company please send an updated receipt for ORDER 13707. Also, I would like to thank Jackie in customer service for all of her assistance yesterday!
Steve - Manassas, Virginia

Re: Oceanic Atom 2, Sherwood Oasis Regulator Purchase. I must say that out of everyone that I have dealt with regarding purchasing new equipment you definitely were the most knowledgable and most pleasant!
Diane, Baltimore

I understand the new DVD arrived today. It loaded without a problem. Thanks for your help. Our diving is coming to an end for now though. Have to catch a plane back on Sunday. It is always difficult to leave Belize..... I try to patronize those who take care of us. I'll be checking your site as our needs arise.
Jim, Seattle

Excellent!!!! don't worry!!.. you provide an excellent service when decide to ship from your supplier in Maryland. I don't want to return the transaction because the problem was the delivery date, and now is not problem! Merry Christmas and Happy Holiday!
Nayed, Yugoslavia

HI there... Thanks so much for getting in touch so quickly. A note would have been so helpful for this situation. I am glad though that it is on its way. Your customer service is quite outstanding! Have a wonderful Christmas,
Lavonne, Canada

I would like to thank you for superb customer service! You have made a mistake by your Company a pleasant experience! Great Job! I plan to purchase more equipment soon and you have earned my business! Thank You, HJL
John, California

Yes! The product is excellent! The ones we did have were perfect for warming us up after a dive. They kept us warm during the intense rain storms of the Bahamas while we were on the boat. Thanks again for your professionalism.
Looking forward to continuing business with you.

Danyel, Arizona

First of all, you guys are great! I just received my Oceanic Economy Cold Water Dive Package and it exceeds expectations.

John, Virginia

Received it on Friday. Thanks for all the great service. You
guys are tops in my book. Looking forward to doing business
again. All the best.
Todd, Orlando

Yes, I wanted you to thank you a lot for all the attention and also the gear
is awesome! Thanks again.
Jose, Mexico City

Super! You’re the best online Store that I’ve worked with in a long time! Again many thanks for your help today!
Ken, Washington

Thank you for the quick answering. That’s what I call a good customer service.
Olaf, Germany

The diving helmet key chains have arrived safe and sound and they are PERFECT! Thanks for jumping through all those hoops on Friday to make this happen. Our staff loves them and we are sure our clients will, too! Thanks again for everything!
Kathryn, Westerville

The fins arrived yesterday. They look and fit great. I'm planning on giving them a good workout during our 2 weeks in the US and British Virgin Islands, coming up next week. Thanks

Becky, Oregon

Just wanted to drop you a note to say that I recieved the wetsuit. Thanks for a great product, price and service - and just in time because Jersey is getting cold!
Greg, New Jersey

Just wanted to let you know that I received my order this morning. You guys are great - awesome customer service! Thanks for rushing my order. I'll definitely recommend your online site to my friends!
Robin, Massachusetts

I write to inform you the last box 2 of 2 that left in transit has arrived today, I was contacted by the USPS agents here in Monrovia and i recieved it. I just want to thank your company, it has been nice doing business with your company and i look forward to doing business with you againg next time.
Gbenimah, Liberia

Thank you for the information. I received the package in my hands TODAY (August 29)... There was some
miscomunication with the residents of the house and the could reach the package today. I am sorry for the
inonvenience and my frustration. Thank you for your work in this matter. Your custumer service was very
polite. Thank you again.
Stella, Puerto Rico

8:15am and FedEx delivered my O'Neill 3mm Explore wetsuit. It fits great, you got it to me sooner then you promised and you even got my original color choice, not the black you thought you might have to. I dearly appreciate the service, now it's off to Roatan next week with no suit worries--THANKS BUNCHES !!!!!!!!! //
George, Oregon

My son's Body Glove spring suit arrived last Friday as planned, and it fit him just fine. He was much warmer during his swimming lesson on Saturday ! Thanks for all your efforts to get the order processed for us so quickly !
Lorraine, Massachusetts

I just want to say that dealing with your company has been a pleasant experience. My order was shipped wrong before Christmas and they worked with me to correct the problem. It is rare to deal with an online service that truly provides good customer service.
Sean, Alabama

Thanks for the order! Thanks so much for spending so much time with me.
Let me know when you'll be able to give me a tracking #.Best regards
James, Washington State

Thank you, I got the mask today... you guys are really efficient / the best online scuba store !!!
Rick, California

Elizabeth - Thank you for the wonderful customer service.....the kids used the shirts while on vacation in Cancun and they loved wearing them. As parents, we loved them too because the kids all avoided the sunburn and were protected from the sun, especially during that peak time. We appreciate your quick response in being able to exchange the shirts for the correct sizes so quickly so we could have them for our vacation.
Yaz, California

Thank you so much for the quick shipping and response time!
Robert, California

Bill - thank you, I received the package today! I appreciate your efforts.
Atossa, California

I just wanted to thank you again for your advice and effort with the Xcel wetsuits. Both mine and Catherine's fit like a glove and we had a wonderful time getting certified and diving
in Belize. I wish I had talked to you earlier :) Boris, Massachusetts

"Just wanted to say thank you, I received the fins today as promised and my son and I will be using them on our camping trip." Mike- Indianapolis, Indiana

"Thanks Guys!!!! You guys are the best!!!! I WILL be doing business with you again.....I will also be sure to tell everyone about you as well. Thanks again!" Don-Coral Gables, Florida

"My son would not have been able to go surfing if the wet suit we ordered didn't get to us, he had a wonderful time. Thanks you for your prompt service and honest feed back about when the product would ship." Janet-New Jersey

"let me say that I was extremely pleased with the service I received for my last order. Although I made several errors and subsequent corrections throughout the order process, communication about revision and feedback regarding the progress of the order was more than excellent." Bill-Oakland, New Jersey

"Thanks!! I leave for Catalina this Friday at 12:00 noon. I think 1 day would be better just to make sure it gets here on time. Thanks for making this happen! I need more stuff and you have earned my business, so I'll talk to you later." Paul- Bakersfield, California

"Thanks. I received the order today. Thanks again, your customer service has been outstanding and we are very pleased with the light and dive bag. Kudos all around!" Joni-Evergreen, Colorado

"I received my wetsuit and snorkel today. The wetsuit fits perfectly and is very comfortable. I love the colors. I am very pleased with my purchases. Thank you for all your help." Susan-Chicago, Illinois

"Thanks for your diligence. I appreciate your service. I look forward to doing business with you again." Steve- Dallas, Texas

"Thanks for the notice. You have been very good to do business with – great communication and response time! The box came with my antique fins which I purchased about 21 or 22 years ago for a trip to Mexico/Belize. You obviously know your stuff. Kept fins/box in a closet all this time. Bought the new gear for my wife and daughter for a trip to Mexico. Thanks again – Online scuba is a top notch operation." Kevin-Denver, Colorado

"I wanted to tell you of the happy ending to my dive bag saga. You may recall that I contacted you in early March because my new Armor XXL dive bag arrived with obvious manufacturing defects. You arranged for the bag to go directly back to Armor Products. Armor promptly emailed me that a replacement bag would be shipped quickly, and it was. I also received a very nice apology from Armor Products for their mistake. So, I wanted to thank you for promptly dealing with your end of the situation. All's well that ends well." Larry- Aurora, CO

"I received my wetsuit and mask yesterday and I absolutely love it! Thank you so very much. You have no idea how much it meant to me to be able to try on my very own wetsuit and have it be exactly what I want! You definitely have a customer for life now!" Colette- Fresno, CA

"Angel, I did get the suit Friday. Looks great, fits great. I'm off to Cozumel! Thanks." Matt- Seattle. Washington

Thank you very much. Your customer service and assistance has been excellent. You don't see this kind of service anymore!! I will use Online Scuba again and refer all my diving friends to you. Thank you again. Raquel- Houston, Texas

"Thanks to Bill in Customer Service, I placed my order but had some questions since I have never Snorkeled before and he was able reccomend the right mask, snorkel fin combo to fit my needs! Since he is an Instructor he also gave some pointers on how to use my new purchase. I only hope my trip to Aruba will be so easy!" Ian-New Jersey

"I received my mask and snorkel today as you promised. I am very very happy with the excellent quality of the product and your fantastic service you provided by calling me and resolving the shipping problem. The fact you actually called me was amazing in itself because you never see that level of service from internet order companies. I am big time impressed. You offer great product and great service at a great price! I will most definitely order all future products from you, and I am going to tell all my friends about you with a very high recommendation to use your services and products. Thank you so much for getting my items to me in time for my vacation flight. I will put them to very good use. You guys are the best! Thanks so much!" Les- Milwaukee Wisconsin

Thanks for your reply. Your company is providing divers with an excellent alternative to high priced dive shops where customers are considered the well from which money flows. Keep it up. Thom- PADI MI 1244, NAUI 5036

I'd Like to thank Bill in shipping for helping me out in a jam! He went the extra distance ! It's great to see that kind of customer support! Thanx Bill !!! Craig- Cleveland Ohio

"I will be recommending your site to my friends, thanks for all your honest appreciation for my business" David- Phoenix, Arizona.

"Finally a scuba shop that understands a new diver's information overload when it comes to gear and gear choices." Sherry- Los Angeles CA

"I wish I knew about your store before." Mike-Atlanta Georgia

"Thanks to your Divemaster David who helped me choose the proper equipment and answered all of my questions." Jerry- Fort Lauderdale, Florida

"Angel, You are good. I got it today and I like it. It is lighter than the one I am returning (to the other mail order company) and easier to read. Thanks for the suggestion and the on time delivery!" Amanda-Trumansburg, NJ.

"Dear Angel, I just wanted to let you know that I received the knife and knife wrap. Thank you so very much for taking the extra effort to send the package." Aloha, Dr. George- Honolulu, HI.

"Hi Angel, The suit arrived today (Tuesday). It seems to fit fine. Will try out tomorrow in the lake.. Thanks again for all your help," Mark-Lake Tahoe, CA.