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Full Manufacturers Warranty
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Online SCUBA is an AUTHORIZED Dealer for all of the SCUBA Equipment and Dive Gear we sell. We DO NOT sell "Gray Market" Diving Gear. This means you can buy with confidence knowing that not only does the Online SCUBA / Dive Las Vegas staff stand behind the Dive Gear we sell but so do the manufacturers. You will receive FULL WARRANTIES from the manufacturers when you purchase your Dive Supplies from Online SCUBA. Read more on why a FULL Warranty is so important
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Ordering Online
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| Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure. When you purchase an item your card will be charged at the time of the transaction.
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Why It's Safe To Use Your Credit Card At Online Scuba ® |
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Safety and privacy form the foundation of Online Scuba. In fact, we back every credit card purchase with our Online Scuba Safe Shopping Guarantee. We guarantee that every transaction you make at Online Scuba will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Online Scuba. See guarantee details below. |
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Online Scuba uses safe technology: Our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. |
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Guarantee Details:
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Under the Fair Credit Billing Act, your bank can not hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. Online Scuba will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Online Scuba while using the secure server. In the event of unauthorized use of your credit card, please notify us so we can take immediate action to prevent any further unauthorized use. You must also notify your credit card provider in accordance with its reporting rules and procedures.
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| Order Process
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We encourage you to feel comfortable using your credit card or Pay Pal to make purchases on our site. If you wish, you may also send us a Money Order or personal check. Personal checks will delay your order as we must wait for your funds to clear before we ship any merchandise. COD is not offered at this time. |
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Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address on your receipt. |
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All orders placed by credit card are subject to address verification by our credit and fraud avoidance department. Orders shipping to an address different from the billing address may require additional information and our alternate address form to be filled out and sent back to us via email, fax or regular mail. This is to help protect consumers against credit card fraud that is overwhelming the internet today. |
| During each stage of the order process, you will receive the following email notifications: |
- Receipt of Order
- Shipment Notification, including tracking number and carrier
- Important order information (for example, any delays beyond the allotted time stated in our policies or actual shipping costs for rush or expedited requests)
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If your email provider has a spam blocker or spam folder, please add us to the safe list otherwise you may not receive our emails.
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| Satisfaction Guarantee*
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Your satisfaction is our top priority and we pride ourselves in our hassle free Return and Exchange Policy. We work with our vendor to guarantee the quality of the products that we offer and we want you to be completely satisfied with your purchase. If for any reason you are not completely satisfied with your purchase, we will be happy to facilitate an exchange or a return to ensure your complete satisfaction.
Holiday
Extension
While
our normal 60 day return policy will be in force during
the Holiday Season, orders received between November 20th
and December 15th will qualify for an extended exchange
or return time of 60 days.
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| In-stock orders will ship within 48 hours. |
Orders shipping within the 48 Contingous states can expect to receive their order within 14 business days (excluding holidays and weekends). If you request to receive your order in less than 14 days we will do our best to accommodate and if we can't we'll offer an alternative. Certain items (i.e., complete gear packages) are tested then assembled by our service technicians and may be delayed by 1-2 days.
Certain items (i.e., complete gear packages) are tested then assembled by our service technicians and may be delayed by 1-2 days. |
| We can not guarantee delivery time for International Orders due to Customs. |
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| Order Placed Between |
Ship Date |
| Friday 8 a.m. - Tuesday 8 a.m. |
On or before the following Friday |
| Tuesday 8 a.m. - Friday 8 a.m. |
On or before the following Wednesday |
| * This shipping schedule only applies to items that aren't available for immediate shipping and excludes seasonal (Holiday) delivery deadlines we guarantee |
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We do our best to keep every item size, color, option in stock but understand we have three warehouses across the U.S. and we don't always know if an item is available at any given time as our system updates regularly. Therefore, we place orders twice a week with our supplier and do our best to verify stock availability.
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| Shipping Costs & Methods
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To see what your shipping charges will be simply add the product(s) you want to the shopping cart and at the bottom there will be a button to click on in order to calculate shipping charges. Generally for price comparisons you can figure that your shipping charges will be around a $.80 a pound with a minimum of $4.80 for products weighing less than that. |
| Since our shipping charges are calculated this way we reserve the right to ship via best method. USPS, UPS and FedEx are the only carriers we will use. If the delivery address is unable to receive regular U.S. mail, let us know in the checkout notes. Please note that some products are oversized and require additional charges calculated at the time of purchase. |
We are not responsible for shipping delays beyond our control. Please note that we occasionally offer Free Shipping Ground Shipping on certain products from time to time. If our system shows "Free" on other options please understand it is a limitation we are working on. If you require faster shipping then note that in the check out area and we will verify the amount.
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| Exchanges & Returns
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You can return purchased items (excluding used/antique & special orders) within 60 days of receipt for an exchange or full refund (less shipping charges) subject to our Return Conditions. |
| Closeout & clearance items can be returned within 30 days for a store credit of 75% of purchase price only. Please note that all returns require a Return Merchandise Authorization (RMA) Number, which can be easily obtained online. |
| Items with manufacturing defects must be sent directly to the manufacturer in accordance with their warranty terms after 30 days. |
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In order to have this process run as smoothly as possible follow the steps below.
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| Return Conditions
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Items must be returned in new (unused, untested, resalable) condition, in original manufacturer packaging with all tags attached with all accessories, kit components, promotional items and instruction manuals included.
Wetsuits must be properly rolled (from head to toe), not folded or crumpled into box as creases do not come out.
Used is defined as worn or obvious signs of wear, no attached tags, not original packaging or a combination of all.
If the product is a wetsuit and you try it on please let it air out before repacking as there will be a cleaning fee deducted if it has obvious odors.
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| Lost or Damaged Items
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If your order was lost or damaged in transit notify us immediately about the problem within 3 business days of receipt of the merchandise or 3 days after the scheduled delivery date in case of non-receipt. If you receive damaged merchandise or do not receive it at all, the carrier will need to conduct an investigation and we will offer you a replacement or a refund in the form of the original payment method after the lost or damaged items have gone through this investigation procedure.
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| In case of damage DO NOT discard any shipping materials and manufacturer's packaging. Please re-seal the damaged products using the original packaging materials. You must hold the package for at least 8 business days. If the carrier does not contact you to pick-up the damaged merchandise for damage inspection, then they have opted waive the inspection and the merchandise can be discarded. |
| If you don't want to wait until the investigation is completed and you want us to send a replacement item right away, please let us know. We will ship the item right out to you (assuming it is in stock) but will have to charge your credit card for the replacement. We will refund the money for your original order once the carrier has completed their investigation. |
Please note that USPS usually allows up to 21 days for domestic and 45 days for international deliveries. They do not allow us to start the trace for the lost package before the certain number of days elapses: 21 days for domestic packages and 45 days for international packages.
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| Additional Shipping/Cancellation/Order Information
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With that being said, we fill all orders as quickly as possible as our customers simply won't accept anything less from us and rightfully so. If an item has shipped, you of course, are still entitled to our 60 day refund. If the item is refused at the time of delivery there is a 30% restocking/cancellation/processing fee. If not acceptable and the product is part of an order with items that are available then the cancellation policy will still be followed. |
| Due to manufacturer regulations we cannot publish selling prices of a limited number of our products. Those products show a selling price of $0 but in the description of the product we allow an option to call us or e-mail for pricing. If you purchase any of these items we will assume you have retrieved the selling price. You will pay for shipping with no tax unless you live in NV along with any special size charges, we will process the selling price manually after the card settlement. We do not sell any items for shipping only. |
| Multiple Purchase and Commercial Use: Any identical item purchased in quantities of more than 2 will be excluded from the 60 day money back guarantee. We suggest buying one to verify fit, usability etc. before buying multiple items. Any item purchased for commercial use will not be warranted for damage resulting from commercial use. |
| Replacement items for products that were shipped incorrectly will be sent with a call tag for return of the erroneous merchandise. If the original item is not back in our warehouse within 10 Days from receipt, the credit card on file will be billed for the purchase price. When the replacement is received a credit will be issued. We are not responsible in any way for any miscellaneous charges incurred, overdraft or the like due to your business dealings with our company. |
| Stock is subject to prior sale. Delivery to carrier constitutes delivery to you. Shipping charges are not refundable unless the carrier has failed to meet the delivery commitment outlined in their shipping guide. OnlineSCUBA.com will only refund Shipping Charges when the carrier has failed to meet the delivery commitment and issued credit to OnlineSCUBA.com The decision made by a carrier regarding a claim for refund is final. |
Customer must be sure to communicate correct shipping address to OnlineSCUBA.com All shippers charge a $10.00 fee if an incorrect address has been provided. These fees will be transferred to the customer, only if the customer provided the incorrect ship-to address. Shipping Company will NOT accept special shipping instructions from Dealer, other than "Ship To" Name and Address. Shipping - International Orders without a U.S. zip code are subject to an additional charge of $25 to process additional paperwork (this is waived on orders of $400 or more). International orders are shipped by Federal Express/UPS and will be billed at our actual cost. International shipping freight charges will be invoiced at actual cost. International orders can only be shipped to the billing address for the credit card being used.
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| Our E-Mail Privacy Policy
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We have created this email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.
- Why did you receive an email from us?
If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.
- How we protect your privacy
We use security measures to protect against the loss, misuse and alteration of data used by our system.
We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.
- How can you stop receiving email from us?
Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email. If you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to instructor@onlinescuba.com for review.
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| Purchase Agreement
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By completing your order you verify that you will not hold OnlineSCUBA, its affiliates, suppliers or owners responsible in any way from injuries or complications that could occur from products purchased, received or given through this site and that you agree with our pricing policies for products that we cannot advertise due to manufacturer regulations and policies as set forth in the FAQ and Policies page. Policies are in force from date of purchase. Click Here for more information.
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